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My account



I did not receive the confirmation email. What can I do?

You can ask the email to be sent again, either from the mobile application or from the website : "log in" > "Didn't receive confirmation instructions"

 

I can't remember my password

You can regenerate it, either form the application or from the website : click on "log in" then on "Forgot your password?"



Mobile application



Can I upload photos taken with another digital camera ?

Sure, you can add any photo to your journal. 

- on you mobile, you can take photos directly with the application, or you can take them in your photo library.

- on the website : you can click in your journal on "import external photos". It will allow you to upload photos that you took with your favorite camera. Just remember that the external camera should always be set at the same time as the iPhone, so that photos can be associated to the relevant place in your journal.

What is the best way to set privacy levels

You can set any photo as "private", "restricted" or "public". A good practice is : 

  • private : photos can you want to keep for yourself only
  • restricted : photos you want to share with your circles only. The ones that contain people in particular.
  • public : everything that can be shared with other travellers : a landscape, a building, a meal... 

 

How to save battery?

iPhone battery can last for an entire day if you save it, but if GPS is running at any time, battery may drain in 8 hours (iPhone 4). Good practices to not have to worry about it :

  •   Set the recording interval according to your needs : the larger it is, the longer you battery will last, but you can loose the GPS signal form time to time, and your path will be less precise on the map. Adapt it to you need : if you're off for a few hours, it's not the same thing as a very long day!
  • Stop the recording when you do not move. If you stay in a place for a long time (a restaurant, a museum, ...), you can turn off the GPS, and turn it back on when you start moving again.  
  • Use an external battery : if you need to record everything during very long days, there are some good battery cases available. Just check on you favorite ecommerce website (Amazon...). You should have an extra battery for about 50USD.
I have an iPhone and an iPad : can I edit my journal on both at the same time?

Currently no. A journal is editable only on one device. But you'll be able to sync your devices in a next version of the application.

Why can't I install MobilyTrip on my iPod or WiFi iPad?

Because those devices do not have a GPS chip. MobilyTrip app enables you to describe you trip in real time on your mobile, and is using the GPS signal a lot. iPod and WiFi iPad only get the position through WiFi signal, not GPS, so it won't work anywhere you go. 

I edited my trip online, and my iPhone does not update...

Currently your journal data are sent from the mobile to the website. In a next version, everything will be synchronized...



Journal edit



Can I edit the position of a place ?

Currently not, but we're thinking of it. The reason why we do not give this possibility yet is to ensure that places positions are reliable, so that other travellers can reuse it when planning a trip. 

Can I add externbal photos, shot with a compact camera or a SLR?

Sure! Just go on your journal web interface and click on "import external photos". You'll be able to upload all photos taken with you favorite camera, and they will be associated automatically to the day and the place they belong to.

Important: your external photo should be set to the same date and time as your iPhone. Otherwise, we can't associate then to the correct day or place.

NB: iPad's web browser cannot access the photo library. So you should do the import from a computer, PC or Mac.  

 

Can I upload previous trips ?

Currently not, but soon!

I deleted my journal by mistake, can I get it back?

If your diary has been sent to MobilyTrip : yes. We keep data during a couple of weeks after you delete a journal. Send us your request through the contact form.

I created several journals, but I want to merge them. Is it possible?

A journal tells the story of an entire trip, no need to create several journals for the same trip. If you did it though, and now want to merge them, just send us your request through the contact form and we'll do it.

How can I deleted a place or a photo

You can do it on your mobile directly, then synchronize it with the website. Or you can do it on your journal web interface.



Share your trip



I want to publish on Facebook, but nothing appears

To publish on Facebook, you have to associate your Facebook account in the MobilyTrip application (in your profile). Then publications will be sent automatically to Facebook when you sync your journal if there are new data.

Can I export my journal to a book?

Not yet, but that's the goal. It's an important item and be sure it will be available.

I have a blog, can I include my journal in my blog?

The website interface is a widget that you can include in any wweb page. Just click on "Share" in your journal online, copy and paste the content of the "Embeded code" in your blog, to include all your trips!